10 Frequently Asked Questions – FAQs Virtual Reality Des Moines
Do I need to book in advance?
Please book with us here. We work with advanced Virtual Reality technology to bring local customers one of the coolest experiences that you’ve had. Therefore, our staffs need time to set up your gaming area before the visit. Booking your Virtual Reality gaming session only takes a couple of minutes.
What time should my group arrive?
Please arrive a little before your booking slot to have a full game playtime. Your late arrival might shorten your playtime at RezBlue Arena. Your booking will be canceled after 15 minutes late without communication. If you arrive a little late, we’ll try to make up your playtime if there are no other groups coming after your game session. If your games don’t get started on time due to our schedule running behind, RezBlue Arena will make up the time for your full game experience.
What should I expect from a first-time customer?
Majority of the customers coming to RezBlue Arena experience Virtual Reality for the first time so you don’t have to worry. We have a variety of game choices for everyone. Our attendants will be ready to guide first-time customers through the whole experience and answer any questions you have when you arrive.
Will VR make me sick?
With the wrong VR experience, due to the intensity, VR might make you sick. However, our staff will make sure to recommend you the best VR gaming experience, based on your gaming level so that you can have a great time at RezBlue Arena.
I don’t play video games. Could I play VR?
Absolutely! We have more than 50 game options in VR Arcade, 6 VR Escape Rooms, and more than 15 themes of VR Laser Tag. With a variety of game genres and difficulties, we definitely have something for everyone. Shooting a bow and arrow at an invading orc, dodging fire from enemy robots, shining a flashlight down a mysterious corridor, walking on a plank off the edge of a skyscraper…these experiences will definitely take you to a different reality.
What is your cancellation policy?
You can reschedule your time up to 24 hours out at no charge. Rescheduling within 24 hours of the appointment incurs a 50% charge. If you cancel, we, unfortunately, do not issue refunds.
Do you serve food and drink?
At the moment, we only serve snacks and soft drinks and you are welcome to bring your own food and drinks. You just have to sign the liability waiver form and make sure that read and comply with our terms and services at the arena. We’ll be serving pizzas and beer in the near future.
Can I play VR with my glasses on?
Yes, you can play VR with your glasses. Some glasses will fit in the headsets, but larger frames will not. It would be best if you wear contact lenses.
Can I take photos or videos at RezBlue?
Yes, you are welcome to take photos and pictures at our facility. Just don’t forget to tag us when posting on social media.
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